Every piece we sell can be delivered across the UK, and we ship worldwide. The delivery charge for each item is shown on its product page, and the charge for your whole order is calculated at checkout. This page explains our rates, timescales and how deliveries are arranged.

UK Delivery Rates

Delivery option	Charge	Timescale
Small items	£7.50	2 to 5 working days
Medium items	£20.00	2 to 5 working days
Small furniture	£60.00	4 to 8 working days
Furniture & architectural pieces	£95.00	4 to 8 working days
Extra large pieces	£150.00	4 to 8 working days

You pay one delivery charge per order, set by the largest item. For example, a small furniture piece and a lamp ordered together cost £60 to deliver, not £67.50. Parcel orders over £350 and furniture orders over £4,500 are delivered free to UK mainland addresses.

The same rates apply if we collect an item you are returning. See our Refund Policy for details.

What counts as each size?

• Small items: lamps, cushions, decorative pieces, small mirrors.
• Medium items: framed artwork, larger lamps, medium mirrors.
• Small furniture: side tables, stools, bedside cabinets, small chests.
• Furniture & architectural pieces: larger cabinets, benches, consoles, storage pieces.
• Extra large pieces: architectural doors, very large cabinets, oversized consignments.

Each product page shows which rate applies. If you are unsure, please contact us and we will be happy to confirm before you order.

Scottish Highlands and Islands, Isles of Scilly and Northern Ireland

• Parcels: delivered at our standard UK rates, though they may take a little longer to arrive.
• Furniture to the Scottish Highlands and Islands and the Isles of Scilly: £200 per order, shown at checkout. A small number of very remote addresses may need a further charge. If so, we will contact you before dispatch, and you can cancel for a full refund if you prefer not to go ahead.
• Furniture to Northern Ireland: quoted individually. Choose "Furniture delivery quote required" at checkout and we will contact you with a delivery quote before dispatch.
• Channel Islands, Isle of Man and British Forces addresses: please contact us for a quote.

Parcel Deliveries

We send smaller items with the safest, most cost-effective service for each piece, usually DPD or Royal Mail, with tracking sent to you by email. Parcels are delivered Monday to Saturday and usually arrive within 2 to 5 working days.

Furniture Deliveries

Furniture and architectural pieces are delivered by specialist two-person teams, Monday to Friday between 8am and 6pm.

• Once your order has been collected from our warehouse, the delivery company will contact you directly. You will receive an email where you can accept, decline or reschedule the proposed delivery date.
• Furniture travels blanket-wrapped rather than boxed, so each piece is handled with care and you can inspect it on arrival.
• We deliver to your room of choice, up to the 1st floor. Let us know if you have any requirements beyond this and we will do our best to cater for you and make allowances.
• Please check access routes in advance, including doorways, staircases and tight turns, and tell us before delivery if access may be difficult.
• To change or cancel a delivery date, please give us or the courier at least 48 hours' notice.
• If a delivery cannot be completed because no one is available or access is not as described, we may charge for redelivery, or treat the order as a return under our Refund Policy.

Checking Your Delivery

Some deliveries may need a signature, depending on the service used. Please check the packaging and, where possible, the item itself when it arrives. If a piece has been damaged in transit, you can refuse it at delivery, or keep the packaging, take photos and tell us within 3 days so we can claim from the carrier and put things right quickly. This does not affect your rights if an item is faulty.

Delivery to the Republic of Ireland

Our delivery charges to the Republic of Ireland are set out below. You pay one charge per order, based on the items in it, and the same figure is shown at checkout.

Your order	Charge	Timescale
Small items only	£15 up to 2kg, £20 up to 5kg, by tracked post. Larger or heavier small items go by tracked courier at £35.	3 to 5 working days
Medium items	£35 for the first item, plus £25 for each additional medium item, by tracked courier. Items over 90cm long carry a £25 supplement.	2 to 3 working days
One small furniture piece or mirror	£350, by specialist furniture courier	14 to 21 days
Larger furniture, or two furniture pieces	£600, by specialist furniture courier	14 to 21 days

• Smaller items in a furniture order travel with the furniture at no extra charge.
• Furniture delivery includes export and customs clearance.
• Orders of three or more furniture pieces, and some items without listed measurements, are quoted individually. Choose "International delivery quote required" at checkout and we will contact you with a quote before dispatch.
• Prices on our website for Irish customers exclude UK VAT. Irish import VAT and any customs duty are payable by you before delivery, and the delivery company may charge a small handling fee to collect them.

International Delivery

We regularly ship both smaller items and large furniture worldwide, and can guide you through the process from quote to delivery. Outside the UK and the Republic of Ireland, international delivery is priced individually by destination, service level and item size, and is not free.

Parcels and courier (smaller items)

• Shipped using trusted tracked courier services.
• We compare carriers to find a safe and cost-effective option for your destination.
• You will receive a confirmed shipping quote and estimated timescale before you proceed.

Freight (furniture and large items)

• Handled by our network of experienced international freight partners.
• Professional crating and packing can be arranged where needed.
• Transit insurance can be arranged and will be included in your quote where available.
• Each shipment is quoted individually, taking into account location, access, packing needs and your preferred service level.

Before you order from outside the UK

• You are responsible for import duties, taxes, customs charges and any permits needed in your country. We can advise on likely duties, but any figure we give is an estimate. These charges are not refundable by us.
• We do not accept change-of-mind returns on international orders, so please ask for any extra photographs, measurements or condition details before you buy.
• Your rights if an item arrives damaged, is faulty or is not as described are not affected. Please report transit damage within 3 days, with photos.

For an international delivery quote, contact us with the item SKU and your full delivery address by email at enquiries@indigo-uk.com, by phone on 01672 564722, or on WhatsApp using the icon in the bottom right corner.

Delivery FAQ

Can you hold my order for a later delivery date?

In many cases we can hold items for a short period before arranging delivery. If you need your order delivered after a certain date, please contact us and we will do our best to help.

Do you deliver above the 1st floor?

Our standard service covers your room of choice up to the 1st floor. If you need delivery higher up or have complex access, please contact us before ordering and we will do our best to arrange it.

Do you remove old furniture?

Our standard delivery service does not include removal of old furniture. If you need this, please contact us before ordering and we will let you know if it can be arranged in your area.

What happens if I choose a "delivery quote required" option at checkout?

Your order is placed without a delivery charge. We will contact you with a delivery quote and a secure payment link before dispatch. If the quote does not suit you, you can cancel for a full refund.

Need Help?

If you have any questions about delivery costs, timings, access or international shipping, our team is here to help. Email enquiries@indigo-uk.com, call 01672 564722, message us on WhatsApp, or visit our Contact Page for directions.