Returns

Refunds & Returns

Refund policy

Returns & Refunds

Returns at a Glance

  • Return window: 30 days from delivery or collection for UK orders
  • Your legal right to cancel: 14 days from delivery for UK online, phone and email orders
  • Return costs: collection is charged at our standard UK delivery rate for that size of item, deducted from your refund
  • Free returns: bring the item back to our Wiltshire showroom yourself
  • International orders: no change-of-mind returns
  • Restocking fee: none, we never charge one
  • Refunds: made within 14 days of receiving the item back
  • Transit damage: tell us within 3 days, with photos

For delivery costs and timescales, see our Shipping Policy.

We want you to love every piece you buy from Indigo Antiques. If something is not right, we accept returns of most items delivered within the UK, or collected from our showroom, within 30 days. This is in addition to your legal rights, which are explained below and in our Terms & Conditions.

How to start a return

Please contact us within 30 days of delivery or collection to let us know you would like to return an item. If you bought online, by phone or by email and want to use your legal right to cancel, please tell us within 14 days of delivery.

Return costs

Returns are not free, except where you bring the item back to us in person or it is faulty, damaged or not as described.

  • Returning in person: bring the item to our showroom at Dairy Barn, Manningford Bruce, Wiltshire SN9 6FJ and there is no charge.
  • Collection by us: we collect for a charge equal to our standard UK delivery rate for that size of item, as shown in our Shipping Policy. This applies even if your original delivery was free. The charge is deducted from your refund, and we will confirm it before booking the collection. Collections for heavy or fragile goods can take up to 28 days to arrange.
  • Sending it yourself: smaller items can be returned by a tracked and insured service at your own cost. Please contact us first so we can give you the return address.

Condition of returned items

Please return items in the condition they were delivered, using the original packaging where possible. You are welcome to examine a piece as you would in our showroom. We may reduce a refund if an item has been damaged or used beyond what is needed to examine it.

Refunds

Once we have received and checked the item, we will refund the item price, less any collection charge, to your original payment method within 14 days. If you cancel within 14 days of delivery, we also refund the standard delivery charge you paid. Delivery charges are not refunded on returns made after 14 days.

If you send the item back yourself after cancelling within 14 days, we will refund you within 14 days of receiving it or of you showing us proof that you have sent it, whichever is sooner.

If it will not fit

Please check access and measurements before ordering larger pieces, and contact us if you are unsure. If a piece cannot be delivered or will not fit, it is treated as a return and the same charges apply. If you are not happy with a piece when it arrives, our delivery team can take it away there and then, and only the collection charge is deducted.

International orders

We do not accept change-of-mind returns on orders delivered outside the UK. Please ask us for any extra photographs, measurements or condition details before you buy. This does not affect your rights if an item arrives damaged, is faulty or is not as described, or any right to cancel that the law of your country gives you and that cannot be excluded. Import duties and taxes paid on arrival are not refundable by us.

Damaged in transit

Please check your delivery as soon as it arrives. If anything has been damaged in transit, keep the packaging and tell us within 3 days, with photos of the item and packaging, so we can claim from the carrier and put things right quickly. This does not affect your rights if an item is faulty.

Faulty or misdescribed items

If an item is faulty or not as described, contact us as soon as possible. Within 30 days of receiving it you are entitled to a full refund, including delivery, and we will cover reasonable return costs. After 30 days we will offer a repair, replacement or refund as the law allows. For antiques, signs of age, wear and repair that are consistent with the piece's age and our description are not faults.

Items we cannot accept back

  • Unwanted items returned more than 30 days after delivery or collection
  • Unwanted items delivered outside the UK
  • Items made or altered to your specification

This does not apply to items that are faulty, damaged in transit or not as described.

This policy does not affect your statutory rights.