These terms govern your use of our website and the purchase of goods from Indigo Antiques Ltd. By placing an order, you agree to these terms.

About Us
This website is operated by Indigo Antiques Ltd, Dairy Barn, Manningford Bruce, Wiltshire SN9 6JW. Company No. 06165441. VAT No. GB 423 4448 66. For queries, contact enquiries@indigo-uk.com or 01672 564722.

Orders & Contract Formation
Full payment must be received before an order is accepted. Your order is an offer to buy; it becomes a binding contract only when the goods are dispatched. Order confirmation emails are acknowledgements only and do not constitute acceptance of your order.

Intellectual Property
All content on this website is owned by or licensed to Indigo Antiques Ltd. You may use it only for personal, non-commercial purposes. No modification, reproduction, or redistribution is permitted without prior written consent.

Product Information
We aim to provide accurate descriptions and pricing. Orders will only proceed where no material errors exist. Dimensions, weights, and capacities are approximate. For antique pieces, descriptions reflect our best assessment of age, origin, and condition based on available evidence.

Availability
All orders are subject to stock availability. If an item becomes unavailable after your order is placed, we will contact you promptly and offer an alternative or a full refund.

Pricing
Prices shown include VAT where applicable and are correct at the time of display. If a pricing error occurs, we will notify you and offer the item at the correct price or cancel the order with a full refund.

Payment
Payment is taken at the point of order. If full payment cannot be obtained, we may refuse or suspend the order.

Risk & Ownership
Goods become your property once delivered and paid for in full. Risk of loss or damage passes to you at the point of delivery.

Cancellation (Consumers)
We offer a 30-day cancellation period from the date you receive your goods, which exceeds the statutory 14-day minimum under the Consumer Contracts Regulations 2013. To cancel, notify us in writing at enquiries@indigo-uk.com. If goods have already been dispatched, you must return them at your own cost and risk in their original condition. We will issue a full refund within 14 days of receiving the returned goods. Bespoke, made-to-order, or personalised items cannot be cancelled once production has begun.

Cancellation by Us
We may cancel an order if stock is insufficient, we cannot deliver to your area, or a pricing or product error occurred. Any payment received will be refunded within 14 days.

Liability
We are responsible only for foreseeable losses arising directly from our breach. We are not liable for business losses such as lost profits, revenue, or data. Nothing in these terms limits your statutory consumer rights or our liability for death or personal injury caused by our negligence.

Governing Law
These terms are governed by English law. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms
We may update these terms at any time. The current version will always be available on this page.

Indigo Antiques Ltd is committed to protecting your personal data and handling it responsibly. This policy explains what we collect, why, and how we use it.

Who We Are
Data controller: Indigo Antiques Ltd, Dairy Barn, Manningford Bruce, Wiltshire SN9 6JW. Company No. 06165441. Contact: enquiries@indigo-uk.com. We are registered under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What We Collect
When you place an order, make an enquiry, or sign up for our newsletter, we may collect your name, email address, postal address, phone number, and purchase history. When you browse our website, we collect anonymised usage data via cookies and analytics tools.

Why We Use Your Data
We use your personal data to process and fulfil orders, respond to enquiries, manage your account, send marketing communications where you have consented, improve our website and services, and comply with legal obligations. Our lawful bases are: contract performance (order fulfilment), legitimate interests (website improvement, fraud prevention), legal obligation, and consent (email marketing).

Marketing Emails
We send marketing emails only to subscribers who have explicitly opted in. You can unsubscribe at any time via the link in any email. Our email marketing is managed by Klaviyo, operating under appropriate data transfer safeguards.

Third-Party Processors
To operate our website and services, we share data with trusted processors who act on our instructions:

• Shopify — our e-commerce platform, processing order and payment data.
• Klaviyo — email marketing and subscriber management.
• HubSpot — CRM and customer enquiry management. Enquiry forms on our website submit data to HubSpot.
• Cloudflare — website security and bot protection. Our newsletter forms use Cloudflare Turnstile to prevent automated abuse. Cloudflare may set cookies (__cf_bm, _cfuvid) for this purpose.
• Consentmo — GDPR consent management, processing your consent preferences to manage cookie compliance.
• Google Analytics — anonymised website usage statistics.
• Meta (Facebook/Instagram) — advertising and analytics, subject to your cookie preferences.
• Delivery partners — your name and address are shared with couriers as necessary to fulfil orders.

We do not sell your personal data to third parties.

Data Retention
We retain customer order data for seven years to comply with HMRC requirements. Subscriber data is retained while you remain subscribed. You can request deletion at any time.

Your Rights
Under UK GDPR you have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to data portability. You also have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, visit our GDPR & Privacy Requests page or contact us at enquiries@indigo-uk.com.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

This policy was last updated June 2026.

Our website uses cookies — small text files stored on your device — to make the site work correctly, understand how it is used, and support our marketing. You can manage your preferences at any time using the cookie settings link in our banner.

Essential Cookies
These are necessary for the website to function and cannot be disabled.

• Shopify session & cart cookies (_shopify_s, cart, _shopify_y, checkout and related) — maintain your session, basket, and checkout process.
• Consent cookies (cookieconsent_status, cookieconsent_preferences_disabled) — store your cookie preferences as set via our consent banner.

Preferences Cookies
These remember choices you have made to personalise your experience.

• Cloudflare Turnstile (__cf_bm, _cfuvid) — bot protection cookies set when you interact with our newsletter signup forms. These are session-based and do not track you across other websites.

Statistics Cookies
These help us understand how visitors use our website so we can improve it.

• Google Analytics (_ga, _ga_JB8K2N7NFL) — track page visits, session duration, and user journeys. Duration: up to 2 years.
• Shopify analytics (_shopify_analytics) — internal traffic and referral tracking.

Marketing Cookies
These are only set if you accept marketing cookies, and are used to show relevant advertising and measure campaign effectiveness.

• Meta Pixel (_fbp) — tracks conversions from Facebook and Instagram advertising. Duration: 3 months.
• Google Ads (_gcl_au) — tracks ad click attribution and conversions. Duration: 3 months.
• Klaviyo (__kla_id) — identifies returning subscribers to personalise email marketing. Duration: 2 years.
• HubSpot (hubspotutk, __hstc, __hssc, __hssrc) — tracks visitor identity for CRM and contact deduplication. Duration: session to 13 months.
• Bing / Microsoft (_uetsid, _uetvid, MUID) — advertising attribution. Duration: 30 minutes to 1 year.

Managing Cookies
You can update your preferences at any time by clicking "Preferences" in our cookie banner, or by adjusting your browser settings. Disabling certain cookies may affect the functionality of this website, including the ability to add items to your basket or complete a purchase.

To exercise your data rights, visit our GDPR & Privacy Requests page.